Excellent service – I have given this report on behalf of Naomi and Abby, they are very good at their work.

Eugenia is excellent, she tries her hardest. I am very satisfied with her in every aspect.

My first call to Reliable Personnel was answered promptly, I immediately felt that my phone call mattered and I was able to speak to the manager that same day. The empathy and understanding I received confirmed my initial positive feelings. An introductory visit was arranged within days, to suit myself and my mother-in-law and despite my mother-in-law initially feeling anxious about accepting help, she soon relaxed during the warm, caring chat we experienced. The focus on the individual rather than the ‘task’ is exemplary.
The manager ensured my mother-in-law was introduced to all of the staff who would be visiting (with herself present to provide a familiar face). After more than a month, we are incredibly grateful for the marvellous service Reliable Personnel Care provide. We, as a family, feel totally reassured our Mum is in safe hands and our Mum is clearly calmer, brighter and more relaxed. They really have improved the quality of our Mum’s life.

My mother suffered from a stroke, is disabled and almost blind. We use Reliable Personnel and have done since 2017. They have never let us down and on the whole the carers they send are excellent.

In the short time, I’ve been using Reliable Personnel, I’ve had no issues at all and everybody’s been really helpful all round. There is a definite willingness there and an eagerness to add new skills sets, I couldn’t be happier.

What does one look for from a care provider? Three things. First, good quality, reliable care – doing what you say you are going to do and delivering good care is the most important thing. Second, flexibility. When problems arise (such as other people unable to help and a short-term request for extra support) we look for the care provider to move quickly and be responsive. And third, ease of doing business. Clients are happy to pay a fair price but the billing and other admin needs to be accurate and friendly. Well, I have to say that Reliable Personnel does well on all three of these things.

We have been very pleased with the care my dad has received from Reliable Personnel Care Agency. The ladies are very good at following his care plan and take on any other requests we may have.

Reliable Personnel provided care for my father in October 2019. We were very pleased with the carers who supported my father, who has dementia and mobility issues. We were very grateful to Reliable Personnel who stepped in to provide immediate care as my dad suddenly became very unwell and needed urgent care and support. They also contacted the District Nurses on our behalf to provide extended support. The carers were professional, caring and supportive in her approach. They were also very flexible in suspending his care whilst he was hospitalised for a period of time. They have been very professional, supportive and caring and as a family, we would recommend them.

I found the Reliable Personnel carers very reliable and good. Only used them for a short time, but I was very happy with the care and communication from the company.